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  • Learning Videos
    • Getting Started
    • 1. Communication skills
    • 2. Coaching & mentoring
    • 3. Team working
    • 4. Growing the business
    • 5. Customer interactions
    • 6. Customer service
    • 7. Business rhythm
    • 8. Innovation & productivity
    • 9. Additional Videos
  • Notes
    • Getting Started
    • 1. Communication skills
    • 2. Coaching & mentoring
    • 3. Team working
    • 4. Growing the business
    • 5. Customer interactions
    • 6. Customer service
    • 7. Business rhythm
    • 8. Innovation & productivity
    • 9. Additional Videos
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2. Coaching & mentoring - additional

  • 2.1. Introduction to managing individual performance Ep-1

    A leadership framework to consider

  • 2.1. Introduction to managing individual performance Ep-2

    What is leadership style

  • 2.1. Introduction to managing individual performance Ep-3

    How to move between styles

  • 2.1. Introduction to managing individual performance Ep-4

    Individuals who continually under perform

  • 2.1. Introduction to managing individual performance Ep-5

    Looking ahead

  • 2.2. How to set goals and provide direction Ep-1 ‌‌‌‌‌‌           

    Setting the Performance Description

  • 2.2. How to set goals and provide direction Ep-2

    Setting key performance indicators

  • 2.2. How to set goals and provide direction Ep-3

    Developing performance goals

  • 2.2. How to set goals and provide direction Ep-4

    Briefing a new task or plan of action

  • 2.2. How to set goals and provide direction Ep-5

    Key points to remember

  • 2.3. How to coach to develop skills Ep-1

    Why coaching is so important to develop skills

  • 2.3. How to coach to develop skills Ep-2

    The learning process

  • 2.3. How to coach to develop skills Ep-3

    Different learning styles

  • 2.3. How to coach to develop skills Ep-4

    6 steps for effective coaching

  • 2.3. How to coach to develop skills Ep-5

    Coaching opportunities

  • 2.4. How to coach to improve performance Ep-1

    What is performance coaching

  • 2.4. How to coach to improve performance Ep-2

    How to be supportive

  • 2.4. How to coach to improve performance Ep-3

    The skills required

  • 2.4. How to coach to improve performance Ep-4

    The coaching conversation

  • 2.4. How to coach to improve performance Ep-5

    Being flexible in your approach

  • 2.4. How to coach to improve performance Ep-6

    Key points to remember

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