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Month 6 - learning guide
Customer service skills that lead to positive customer advocacy
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6.1. How to create a customer service culture
Lead your team to deliver outstanding customer service - constantly and reliably
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6.2. Learning guide - instant customer service
Learning guide - Give customers confidence that you will meet or exceed their expectations
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6.2. How to demonstrate instant customer service
Give customers immediate confidence that you will meet or exceed their expectations
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6.3. Learning guide - taking ownership
Learning guide - Prevent complaints by dealing with customer issues effectively
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6.3. How to take ownership of customer issues
Prevent complaints by dealing with customer issues quickly and concisely
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6.4. Learning guide - difficult customers
Learning guide - Build relationships by managing difficult customers effectively
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6.4. How to deal with difficult customers
Build relationships by resolving complaints and managing difficult customers effectively
